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To avail of our commissions, join our Discord and create a ticket, fill out our Google Form, or DM us on Facebook or Twitter. We highly recommend you to reach out to us thru discord for faster replies!

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terms of service

𝐈. 𝐂𝐎𝐌𝐌𝐈𝐒𝐒𝐈𝐎𝐍 𝐓𝐄𝐑𝐌𝐒✦ All commissions are subject to approval and pilot availability.
✦ We reserve the right to refuse or decline a commission if we are unable to accommodate.
✦ Prices may vary depending on the service, progress, difficulty, and additional requests.
✦ Custom bundles and special requests may be discussed with our staff before payment.
✦ Our standard completion time is 1–2 weeks, depends on your commission. Strictly no rush services.𝐈𝐈. 𝐀𝐂𝐂𝐎𝐔𝐍𝐓 𝐒𝐀𝐅𝐄𝐓𝐘✦ All personal information and account details provided to us will be handled confidentially.
✦ Your account will only be accessed for the service you commissioned.
✦ No hacks, bots, cheats, or unauthorized third-party software will be used.
✦ Pilots will provide progress updates throughout the commission (before and after screenshots and proof of log out)
✦ We strongly recommend changing your password before and after every service in hoyolab's official website.
✦ All commissions are completed manually using reliable interactive maps and community guides.𝐈𝐈𝐈. 𝐏𝐀𝐘𝐌𝐄𝐍𝐓 & 𝐑𝐄𝐅𝐔𝐍𝐃𝐒✦ 50% down payment or full payment is required before your commission is confirmed and queued.
✦ For 50% payments, the remaining balance is due once the commission reaches 70%–100% completion.
✦ Payments are generally non-refundable once work has started or the service is completed. Cancellations are reviewed based on the progress made.
✦ No refunds for change of mind, client inactivity, missing information, or uncommunicated requirements.
✦ If we are unable to complete the service due to an issue on our end, a refund may be provided for the unfinished portion.
✦ Excess payments are non-refundable but may be kept as credit for a future commission.𝐈𝐕. 𝐕𝐎𝐔𝐂𝐇 𝐏𝐎𝐋𝐈𝐂𝐘✦ Clients are expected to leave a vouch for their assigned pilot within 12 hours after the commission has been completed.
✦ Failure to provide a vouch may affect your eligibility for future commissions or services.
✦ Vouches must be honest and based on your actual experience with the service.𝐕. 𝐑𝐔𝐋𝐄𝐒✦ Please treat all pilots, and staff with respect at all times.
✦ No harassment, bullying, threats, insults, or unnecessary drama will be tolerated.𝐕. 𝐏𝐀𝐘𝐌𝐄𝐍𝐓 𝐌𝐄𝐓𝐇𝐎𝐃𝐒

𝐀𝐂𝐊𝐍𝐎𝐖𝐋𝐄𝐃𝐆𝐌𝐄𝐍𝐓
By placing a commission, you confirm that you have read, understood, and agreed to all of our terms and conditions.

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members

Zapolyarny Bureau welcomes our dedicated pilots. Rest assured, all of our pilots have been carefully screened and selected to ensure they are reliable, responsible, and capable of providing quality service. Meet the people behind Zapolyarny Bureau and get to know the team ready to assist you on your journey!

• pilot application : closed